What is workplace violence?
Workplace violence is
violence or the threat of violence against workers. It can occur at or outside the workplace and can range from
threats and verbal abuse to physical assaults and homicide.
According to the National
Institute for Occupational Safety and Health (NIOSH), workplace violence is any physical assault, threatening
behavior or verbal abuse occurring in the work setting.
Workplace violence includes but is not limited to
beatings, stabbing, suicides, shootings, rapes, near suicides, psychological traumas such as threats, obscene
phone calls, an intimidating presence, and harassment of any nature such as being followed, sworn at or shouted
In 2006 there were 5,840
workplace fatalities, 540 were homicides; workplace violence in its worst form. It seems incredible that nearly
10 percent of all fatalities on the job are from violent acts committed by coworkers, customers, vendors or
loved ones. However it manifests itself, workplace violence is a growing concern for employers and employees
Some 2 million American
workers are victims of workplace violence each year. Workplace violence can strike anywhere, and no one is
immune. Some workers, however, are at increased risk. Among them are workers who exchange money with the public;
deliver passengers, goods, or services; or work alone or in small groups, during late night or early morning
hours, in high-crime areas, or in community settings and homes where they have extensive contact with the
Workplace violence (WPV)
incidents can be divided into categories depending on the relationship between the assailant and the worker or
workplace. These categories are:
Violence by Strangers: In this type of incident the violence is committed by a
stranger. This stranger has no legitimate relationship to the
worker or workplace and enters the workplace, usually on the pretense of being a customer, to commit a robbery
or other violent act. Workers also may be victimized by strangers
outside the "traditional" workplace but while acting within the course and scope of their
Violence by Customers/Clients: In these
incidents, the violence is committed by someone who receives a service provided by a business, such as a current
or former customer, client or patient, a passenger, a criminal suspect or a prisoner. The violence can be committed in the workplace or, as with service providers,
outside the workplace but while the worker is performing a job related function.
One type involves people who
may be inherently violent such as prison inmates, mental health service recipients, or other client populations.
The other type involves
people who are not known to be inherently violent, but are situationally violent. Something in the situation induces an otherwise non-violent client or customer
to become violent. Typically, provoking situations are those which are frustrating to the client or customer,
such as denial of needed or desired services or delays in receiving such services.
Violence by Co-Workers: In
co-worker incidents, the perpetrator has an employment relationship with the workplace. The perpetrator can be a current or former employee, a prospective employee,
a current or former supervisor or a manager.
Co-worker violence that
occurs outside the workplace, but which resulted or arose from the employment relationship would be included in
this category. This type of violence can be divided into two types. Violence between supervisors and
subordinates, or violence between workers at the same levels.
Violence by Personal Relations: In personal
relations incidents, the violence is committed by someone who has a personal relationship with the worker, such
as a current or former spouse or partner, a relative or a friend. Included in this category is the perpetrator
who has a personal dispute with the worker and enters the workplace to harass, threaten, injure or
What can these employers do to help protect these employees? The best protection employers
can offer is to establish a zero-tolerance policy toward workplace violence against or by their
The employer should establish
a workplace violence prevention program or incorporate the information into an existing accident prevention
program, employee handbook, or manual of standard operating procedures.
It is critical to ensure that
all employees know the policy and understand that all claims of workplace violence will be investigated and
The Occupational Safety and
Health Act’s (OSH Act) General Duty Clause requires employers to provide a safe and healthful workplace for all
workers covered by the OSH Act.
Employers who do not take
reasonable steps to prevent or abate a recognized violence hazard in the workplace can be cited.
If an employer
experienced acts of workplace violence, or becomes aware of threats, intimidation or other potential
indicators showing that the potential for violence in the workplace exists or has the potential to exist, would
be on notice and may be required to implement a workplace violence prevention program.
Failure to implement
a plan may be in itself a violation of the General Duty Clause.